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Refund Policy

ALL SALES ARE FINAL.


No Refunds will be issued under any circumstance unless the event is canceled or rescheduled.


If your event is canceled, in most cases you won't need to do a thing; we will inform you of the cancellation and refund the amount you paid for your tickets, on the same payment method used for purchase.


By purchasing tickets you are accepting these terms.


If you have any questions, please contact us online or call 212.639.9327.

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Need help? Call 212-NEW-YEARS (212-639-9327) or complete the form below.

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Fill out the form below and let a New Year's Eve Concierge help you plan!
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We are a business that is dedicated to hosting seasonal events and we maintain a limited staff throughout much of the year. Please forgive any delay in responding.
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Please provide as much information as possible so we can accurately identify your ticket order and provide support.
Your submission has been received!
We are a business that is dedicated to hosting seasonal events and we maintain a limited staff throughout much of the year. Please forgive any delay in responding.
Oops! Something went wrong while submitting the form.